Resume

Sumary

NEBRAS ABDERRAZAK

Nebras Abderrazak is a forward-thinking entrepreneur from Tunisia with a strong focus on technology and business development. He is the founder of Jasper Tech, a company offering services in web development, computer maintenance, and phone repair, alongside digital services such as IPTV subscriptions, Netflix, Spotify accounts, and virtual card solutions. Nebras has a keen ability to identify market gaps and develop innovative solutions to meet customer needs. With expertise in programming, customer service, sales, and digital marketing, he is committed to expanding his business, building valuable partnerships, and continuously improving his skills. Outside of work, Nebras is focused on personal growth, health, and preparing for his future.

  • Gabes , Tunisia
  • +216 24 746 277
  • nebras20172024@outlook.com

Education

Computer Science Baccalaureate

2019 - 2020

Ibn sina private school Gabes , Tunisia

A comprehensive high school diploma specializing in computer science and mathematics, providing strong foundations in programming, algorithms, database management, and computer systems. Includes coursework in logic, problem-solving, and software development, along with general subjects such as physics, mathematics, and languages.

Full Stack JavaScript Developer

2021 - 2022

GoMyCode , Gabes Tunisia

A versatile developer proficient in both front-end and back-end development using JavaScript technologies. Experienced in building dynamic and responsive web applications with frameworks like React, Vue.js, or Angular for the front end and Node.js with Express.js for the back end. Skilled in working with databases such as MongoDB, PostgreSQL, or MySQL, and familiar with RESTful APIs, authentication, and deployment processes. Strong understanding of modern development practices, version control (Git), and cloud services.

SISTEMAS MICROINFORMÁTICOS Y REDES

2022 - 2024

Sarolla Private Center , Valencia , Spain

A technical course focused on the installation, configuration, maintenance, and troubleshooting of computer systems and networks. Covers hardware and software management, operating systems, network administration, cybersecurity basics, and technical support. Provides hands-on experience with configuring local area networks (LANs), managing network services, and ensuring system security and performance.

Professional Experience

Web Developer Freelancer

2018 - 2024

Online

  • Designed, developed, and deployed responsive websites and web applications for various clients, ensuring high performance and user experience.
  • Managed multiple projects independently, handling all aspects of front-end and back-end development using modern technologies.
  • Collaborated with clients to understand their needs, provide technical consultations, and deliver customized digital solutions.
  • Optimized website performance, implemented SEO best practices, and ensured cross-browser compatibility.
  • Handled project budgeting, timelines, and client communications to maintain efficient workflow and customer satisfaction.

Customer Support Agent

2023 - 2025

Tidio , Tawk.to

  • Provided real-time customer support across various live chat platforms, assisting users with inquiries, troubleshooting issues, and ensuring customer satisfaction.
  • Handled multiple chat conversations simultaneously while maintaining a high response rate and professionalism.
  • Resolved customer complaints efficiently, escalating complex issues to the appropriate departments when necessary.
  • Maintained detailed records of customer interactions, feedback, and recurring issues to improve service quality.
  • Developed strong communication skills, problem-solving abilities, and adaptability to different customer service environments.